Privacy & Data Protection
At Emerald Grey, we believe that privacy is part of wellbeing. Just as we help you create healthier, more beautiful spaces, we also protect the digital space where our relationship lives—with clarity, care, and transparency.
Our Commitment to You
We treat your personal data with the same discretion and integrity we bring to every aspect of our work. Whether you're browsing our insights or engaging with our services, your information is handled with respect and purpose.
What We Collect and Why
We collect only the information we need to serve you better:
Contact details when you subscribe or reach out
Preferences and interactions to tailor your experience
Technical data, including cookies, to improve site performance
We use this data to:
Respond to your enquiries
Share relevant updates and insights
Enhance your experience on our website
We do not sell or share your data with third parties for marketing purposes.
Analytics & Advertising
To better understand how our website is used and to ensure our content reaches the right audience, we use:
Google Analytics: This helps us see how visitors interact with our site so we can improve usability and content.
Meta (Facebook) Pixel: This allows us to share relevant content and promotions with you on Facebook and Instagram.
These tools may use cookies or similar technologies to collect anonymised data. We never use them to identify you personally.
Your Cookie Preferences
You’re in control. You can manage your cookie settings at any time using our [Cookie Preferences Panel] (link to your cookie management tool). From here, you can:
Accept or reject non-essential cookies
Adjust settings for analytics and advertising
Review what each cookie does
Essential cookies (those that keep the site running smoothly) cannot be disabled, but all others are optional.
Your Rights
Under UK GDPR and the Data (Use and Access) Act 2025, you have the right to:
Access your data
Correct inaccuracies
Request deletion
Object to certain uses
Transfer your data elsewhere
We aim to respond to all requests within one calendar month. If we need more information, we’ll let you know.
Children’s Privacy
If our content is likely to be accessed by children, we take extra care to protect their data and limit what we collect.
Questions or Concerns?
If you have any concerns about how your data is handled, please contact us directly. We’ll respond within 30 days and work to resolve any issues promptly.
If you're not satisfied with our response, you can contact the Information Commissioner’s Office (ICO), though we always aim to resolve things with care and transparency first.
A Final Word
Privacy isn’t just a policy—it’s part of our promise to you. If you ever have questions, we’re here to help.